Trax OmniService and agreement
These terms govern Trax Omni, operated by UI Trax in Lahore, Pakistan. By using the service you agree to these terms and the Privacy Policy. If acting for a company, you must have authority to accept on its behalf. Contact info@traxomni.com or info@uitrax.com for questions or a separate enterprise agreement.
Accounts and company administration
Provide accurate account information, protect credentials and use supported verification controls. Company owners manage memberships, roles, connection authority and records. You are responsible for the activity of users you authorize. Do not access another workspace, share credentials improperly or misrepresent authorization. Notify us promptly of suspected compromise.
Permitted use
Use the service lawfully and with authority over submitted information. Obtain necessary customer, staff and recording consents. Do not send unsolicited or unlawful communications, upload malware, abuse APIs, circumvent access controls or interfere with availability. Do not submit sensitive information beyond what is needed for your business purpose. You retain your rights in company content and permit us to process it to provide the service.
Plans, trials and third-party costs
The checkout or written order specifies price, currency, billing period, user limits and included features. Trial or pilot duration and limits are those stated in the applicable offer; a free trial is not an unlimited permanent entitlement. Provider approval, account permissions and configuration may be required for connected features. Meta advertising spend, WhatsApp messaging, AI, meeting, telephony and other provider charges are separate unless expressly included in your order.
Payments, renewal and cancellation
Pay using an offered method and review the checkout terms before confirming. If recurring billing is enabled, the checkout describes renewals and cancellation. Cancel through the available billing controls or contact support before the next renewal. Cancellation prevents future renewals according to the provider’s terms; it does not create a voluntary refund for an already-paid period. The Refund Policy and mandatory legal rights apply. Do not treat a configured payment option as proof that it is live or available in every country.
Connected tools and AI outputs
Third-party tools are subject to their own policies, permissions, availability and costs. We cannot guarantee provider approval or uninterrupted access. AI suggestions, forecasts, extracted fields and transcripts may be inaccurate. Review information and proposed actions before relying on or confirming them. You remain responsible for messages, campaigns, transactions and business decisions you authorize.
Availability and changes
We aim to operate a reliable service but do not promise uninterrupted availability or an uptime SLA unless agreed in writing. Maintenance, provider failures and network issues may affect access. We may improve features and security, and will communicate material changes where appropriate. Export important business information and keep appropriate independent records.
Intellectual property and suspension
UI Trax and its licensors retain rights in the software, branding and service materials. You may use them only as permitted by this agreement. We may limit or suspend access to address abuse, unlawful activity, security risks or unpaid charges, subject to applicable law. Ordinary customer access does not grant access to source code or permission to resell the service without agreement.
Responsibility and disputes
Neither these terms nor the Refund Policy excludes liability or consumer rights that cannot lawfully be excluded. Any separate enterprise terms apply as agreed. Contact support first with a dispute so we can investigate; applicable mandatory law and payment-provider dispute processes remain available. We do not claim an absolute exclusion of every loss or legal remedy.
Ending use and updates
Account deletion, company closure and subscription cancellation are separate actions. Follow the Data Deletion instructions and billing cancellation process as applicable. Material updates to these terms will be published with an updated date and communicated where appropriate. If you need contractual commitments on retention, support or service levels, contact us before purchasing.