Trax OmniOur standard no-refund policy
Paid subscription fees are non-refundable under our standard voluntary policy. We do not provide refunds for a change of mind, unused time, unused seats, early cancellation or failure to disconnect a subscription before renewal, except where applicable law or payment-provider terms require otherwise. This policy does not limit statutory consumer rights.
Required exceptions and payment-provider rules
Mandatory cancellation, withdrawal, refund or dispute rights remain available where applicable. If a purchase is processed by Paddle as merchant of record, Paddle’s buyer terms and refund policy govern the transaction and may override our standard policy. Other payment-provider rules and valid cardholder dispute rights also apply. We cannot promise that a provider will reject every refund request.
Duplicate charges and service problems
Contact info@traxomni.com promptly if you believe you were charged twice, charged incorrectly or received a materially defective service. Include the transaction reference, account email and a description; never send full card details or passwords. We will investigate and work with the payment provider. This does not create an unconditional refund promise.
Cancellation and trials
Cancel renewal using the available billing controls or contact support before your renewal date. Cancellation and deletion are different actions. A free trial or pilot carries the duration and conditions shown in the offer; charges must be disclosed at checkout. No refund is relevant to a free period for which no payment was taken.
Third-party charges
Advertising spend, WhatsApp messaging and other separately billed provider services are subject to their own terms. We cannot reverse charges collected directly by another provider. Contact that provider for disputes concerning its charges.
How to contact us
Email info@traxomni.com or info@uitrax.com. For Paddle purchases you may also use Paddle’s buyer support and published refund process. Retain your receipt and transaction reference.